Need a hand? Email hi@ovora.help for help with the app, purchases or your data.
Include your phone model, Android or iOS version, Ovora version and the steps that led to the issue. If you send a screenshot, remove personal information first.
Please do not send your cycle chart, intimate health details, backup files, passwords or partner pairing codes. Technical support does not need them.
Ovora Plus offers monthly and yearly subscriptions. The yearly plan includes a 7-day free trial for eligible new subscribers. The store shows your localized price and trial eligibility before purchase. A trial becomes a paid subscription unless you cancel in time.
If a purchase is not showing, use Restore purchases in Settings or on the paywall while signed in to the same Apple or Google account used to buy it.
Manage or cancel your subscription through your store account. Deleting Ovora does not cancel a subscription. Refund requests are handled by Apple or Google.
Keep a backup file before changing phones or uninstalling Ovora, and restore it through the app's backup and restore tools. The encrypted server copy is not a recovery backup: we cannot restore your chart from it if you lose your phone. Keep backup files somewhere private.
Pairing is optional. Share a pairing code only with the person you want to connect. You can disconnect through the connection screen. If you need help, describe the error without sending the code or anyone's chart.
Use Settings → About & data → Delete everything to remove the local chart, encrypted server copy and anonymous identifier. This cannot be undone. Existing backup files are not removed; delete them separately if needed. See the Privacy Policy for details and contact us if you need help with a data request.
Ovora and its Coach provide charting and educational information, not diagnosis or medical advice. Contact a qualified healthcare professional for concerns about your health. Do not use technical support for urgent medical help.